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Privacy Policy

effective Date: [15-01-2026]

Welcome to Wandermate Varanasi. We are dedicated to curating authentic experiences in the spiritual capital of India. We value the trust you place in us when you book a tour, experience, or service with us, and we are committed to protecting your personal data.

This Privacy Policy outlines how Wandermate Varanasi we collects, uses, and safeguards your information when you visit our website or use our services.

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1. Information We Collect

To facilitate travel bookings and on-ground experiences in Varanasi, we collect the following types of information:

A. Personal Information

  • Identity Data: Name, gender, and date of birth.

  • Contact Data: Phone number (WhatsApp), email address, and residential address.

  • Government IDs: Copies of Passport, Aadhar Card, or Visa details (strictly as required by local authorities for hotel check-ins, boat permits, or specific monument entries).

B. Travel & Preference Data

  • Trip Details: Arrival/departure dates, train/flight numbers (for pickups), and accommodation details.

  • Preferences: Dietary restrictions (e.g., vegetarian/vegan), physical accessibility requirements, or specific interests (e.g., "Ghat photography," "Food tours").

C. Technical Data

  • If you book via our website, we may collect IP addresses, browser types, and cookie data to ensure the booking engine functions correctly.

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2. How We Use Your Information

We use your data to ensure your trip runs smoothly:

  • Service Fulfillment: To book boats, reserve guides, arrange transportation, and secure slots for Aarti or other ceremonies.

  • Communication: To send booking confirmations, meeting point locations (via WhatsApp/Email), and live updates during your trip.

  • Legal Compliance: To fulfill reporting requirements mandated by local tourism authorities or police verification for guesthouses/hotels.

  • Safety & Emergency: To contact you or your emergency contact in case of any on-ground medical or safety issues.

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3. Sharing Your Data (Local Context)

We operate by collaborating with a network of trusted local partners. We share only necessary data with them:

  • Local Partners: We may share your name and contact details with assigned tour guides, boatmen, or cab drivers to facilitate pickups and tours.

  • Accommodation Providers: If we book stays for you, we share your ID proofs with hotels/guesthouses as required by law.

  • Legal Authorities: If requested by Varanasi police or administration for security clearances (common in high-security zones like Kashi Vishwanath Temple area).

We do not sell your personal data to advertisers.

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4. Data Storage & Security

  • Storage: Your data is stored on secure servers [mention if you use AWS, Firebase, or a specific CRM]. Physical copies of IDs (if collected on-ground) are kept securely and disposed of after the retention period.

  • Retention: We retain your data only as long as necessary to fulfill the service or comply with Indian tax/legal laws (usually 3-5 years for financial records).

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5. Your Rights (Indian Context)

Under the current and upcoming Indian data protection laws, you have the right to:

  • Access: Ask for a summary of the data we hold about you.

  • Correction: Update your phone number, email, or travel preferences.

  • Withdraw Consent: You can ask us to stop sending marketing messages or delete your data (subject to mandatory legal retention records).

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6. Third-Party Links & Payment Gateways

  • Payments: We use third-party payment gateways (e.g., Razorpay, PhonePe, Stripe). We do not store your credit/debit card numbers or UPI PINs.

  • External Links: Our platform may link to external sites (e.g., official temple ticket booking sites). We are not responsible for their privacy practices.

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7. Changes to This Policy

We may update this policy to reflect changes in our services or Indian law. Significant changes will be communicated via our website or email.

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8. Contact Us

For any privacy-related concerns or to update your details, please reach out to us:

  • Name: Wandermate Varanasi

  • Email: wandermate374@gmail.com

  • Phone/WhatsApp: +91 9214313559

  • Registered Office: Sigra, Varanasi

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